Elena™ | Orthopedic Sneakers

All orders placed on 1 December 2025 will be processed and shipped as usual.

No further orders can be placed after 2 December. We have informed all customers with a voucher about our closure well in advance.

Unfortunately, we cannot grant any further exceptions in this regard.

Once your order is confirmed, you will receive an email with your order number. To track your order, simply visit our Order Tracking page and enter your order number or email address.

You can return items within 30 calendar days of receiving them.

• Return shipping costs are the buyer’s responsibility.
• Approved refunds will be issued to your original payment method.
  

For more information, please review our Return Policy.

All Sale items are Final Sale and cannot be returned, exchanged, or refunded. This does not affect your rights if the product arrives defective, damaged, or not as described — in that case, please contact us within 7 days of delivery for assistance.

If you experience any issues or have questions, visit our Contact Page to connect with our support team. We’re here to assist you promptly

Orders are typically processed within 3 business days after being placed.

Yes, the following exceptions apply: Partial refunds may be issued for items that:

• Show signs of use.
• Are not in their original condition.
• Are damaged or missing parts (not caused by us).
• Are returned more than 30 days after delivery.
  

For complete details, refer to our Return Policy.